ALL LOUISIANA RESIDENTS RECEIVE FREE SHIPPING ON ANY ORDER
I want to carry your line in my boutique. How do I go about this?
Please send all wholesale inquiries to firstname.lastname@example.org, Attention: Wholesale. We ask that you provide us with your shop address and a link to your social media accounts. Or, you can easily fill out our wholesale form via the wholesale tab.
How do I contact you with questions regarding my order?
You can reach us at email@example.com
, Attention: Order Inquiry.I just placed my order, but I need to change something/add something to it. Can I do that?
Send us an email and we will do our best to accommodate your order change. However, if we have already sent you a shipping confirmation, we will not be able to alter your order.I want to order a bulk number of styles for a party, etc. Can I make personal order for this?
Yes! If you would like to do a custom order for a party, trip, etc. please email us at firstname.lastname@example.org
and we will do our best to fill your order.Do your canvases come stretched?
At this time our canvas prints DO NOT come stretched.
Do you pillows come with inserts?
At this time our pillows DO NOT come with inserts.
I received my order and want to return it. How do I do that?
All returns must be made within 7 days of receiving your purchase. If you would like to return your purchase, please email us with your name, order number, and the style number/color/size of each item you would like to return. As soon as we receive and check in your return, you will be issued a refund. All sale items are final sale.
I received my order and I want to exchange it. Can I do that?
You may exchange your item for another style or size if the item is in stock. Please email us with the details of your exchange before sending anything back. Once we have received your original order, we will ship out your new items.
Do I have to pay for shipping on my return?
Yes, customers are responsible for shipping returns/exchanges back to The Elizabeth Chronicles. The Elizabeth Chronicles is responsible for shipping the exchange back to the customer.
How many days do I have to return my order?
All returns & exchanges must be made within 7 days of receiving your order, NO EXCEPTIONS.
Where do I ship my return/exchange?
Please ship all returns and exchanges to the following address:
The Elizabeth Chronicles
5430 Magazine St
New Orleans, La 70115Can I return any item?
Unfortunately, we do not accept returns on any sale items. ALL SALE ITEMS ARE FINAL SALE.What are your social media handles?
You can follow us on Instagram at @krchronicles #shoptec
. We are under The Elizabeth Chronicles
I'm purchasing a gift for my friend, can you include a card with the shipment?
Yes! Please include your well wishes in the Gift Note box located in your shopping cart at the bottom. We will make sure the recipient gets a hand written card with their order.
I just purchased a tumbler/acrylic item, how do I care for it?
All of our tumbler & acrylic accessories are designed with a durable vinyl sticker. Please make sure you HAND WASH these items only!
Do you do price adjustments?
Unfortunately, we do not price adjustment.I received my order and it is incorrect, or damaged. What do I do?
Oh no, let's fix it! Send us an email at email@example.com
with your order number and we will get the correct order out to you ASAP.
I'm unsure about a size. How can I get help?
We are always here to help with any question you might have about any item. Each photo description will always state what size the model is wearing. If you need further assistance, we are happy to send additional photos or information to you.
How should I care for my tees? Can I wash the items with gold foil?
We recommend washing all items in cold water, inside out, with like colors. Lay flat to dry. All items can be laundered this way.
Do you have a store?
We sure do. We are located at 5430 Magazine Street, right next to PJ's coffee. Come stop in & say hey!
I want to order something that's out of stock. Are you restocking it?
Occasionally we do restock items. We will be sure to make an announcement as soon as something is restocked. We also recommend that you sign up with the TEC Newsletter to ensure that you are always informed when new merchandise is up on the site!
Can you customize a tee for me?
We sure can. Please email us at firstname.lastname@example.org regarding the customized item and we will be happy to work with you.